The EasyCard is an unregistered card carrying a deposit value. A refund can only be obtained on the return of the card. EasyCard can be returned for a refund at the Information Counter of any Taipei Metro station or a EasyCard Corporation's service center. Special pre-paid envelops are available from 7-ELEVEN convenience stores around the country to facilitate postage of the EasyCard to EasyCard Corporation for refund processing. Delivery, handling or fund transfer costs will be deducted from the refund amount. If a refund is sought due to card malfunction, and there is no intentional damage to the card, charges for delivery and handling will be waived.
The EasyCard contains a NT$100 deposit. The full value of this deposit will be refunded minus a handling charge of NT$20 after confirmation that there are no claims against the deposit. Any money owing on transactions will be deducted from the deposit before a refund is made. If the EasyCard has been intentionally damaged, such as the layers being peeled apart, or it has been scratched, folded, cut, broken, written on or has had objects permanently attached to it, EasyCard Corporation will make a deduction from the deposit at the time of refund based on the length of time the EasyCard has been held by the cardholder.
1. If the card has been held for less than 2 years, the whole sum of the NT$100 deposit will be deducted.
2. If the card has been held from 2 years to less than 3 years, NT$60 will be deducted for the damage.
3. If the card has been held from 3 years to less than 4 years, NT$40 will be deducted for the damage.
4. If the card has been held from 4 years to less than 5 years, NT$20 will be deducted for the damage.
5. If the card has been held for more than 5 years, no deduction for damage will be made.
(Example: Yoyo has had an EasyCard for two years and five months. When she submits it for a refund, the balance of her disposable value is -NT$18. Moreover, the card has been intentionally altered. In calculating the refund, the NT$18 that made up the shortfall in the disposable value is deducted from the NT$100 deposit, then a further NT$60 is deducted for damage to the card. Her total refund will be NT$22.)
If a card has been damaged but the chip is still readable or the serial number printed on the card is still legible, a refund of the remaining disposable value can still be made.
An immediate refund on an EasyCard cannot be made at the Information Counter or EasyCard service center at a Taipei Metro station in cases where the refund amount exceeds NT$3,000, the card is unreadable or there is disagreement over the amount of the refund. In such cases, customers can fill out a refund application form, which together with the EasyCard, will be sent to the main office of EasyCard Corporation for processing. The cost of posting or remitting the refund will be borne by the customer unless the refund was due to card malfunction. There will be no additional charge for remitting a refund if the amount exceeds NT$3,000. EasyCard Corporation will contact the customer within seven days of receiving the application.
If an excess deduction is made, the full value in excess of the correct amount will be refunded after verification.
Except for terminating use of the card through returning the card and obtaining a refund, the value (or any part of the value) held by the card cannot be refunded.
The EasyCard Corporation levies the following charges for use of the EasyCard, or deducts them from the disposable value or deposit:
Handling charge for refund/termination of card use: A handling charge of NT$20 will be levied for processing an application for refund/termination of a deposit-based EasyCard. (This charge will be waived if the card has been used five times or more and has been held for more than three months; or if it is terminated within two days of purchase, has not been used, and is returned to EasyCard Corporation or one of its service centers.)
||Charge for itemized transaction report: A list of the last six transactions made with an EasyCard and the balance of its disposable value can be obtained free of charge by using an EasyCard Reader. For more extensive reports dating back up to five years, application must be made to the EasyCard Corporation. Charges will be levied as follows:
|| -A search and printout of all transactions made over the last two months will cost NT$20 for the first page, and NT$5 for each additional page.
（Example 1: Yoyo applies for her EasyCard transaction records for the period between August 1 and August 5.
The printout is less than one page in length so the cost is NT$20.
Example 2: Yoyo applies for her transaction records for the period between August 1 and December 25.
The printout is three pages long, so she must pay the basic charge of NT$20 + NT$5 for the second
and third pages, making a total charge of NT$30.)