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CUSTOMER SERVICE

Customer service center overview
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EasyCard Corp.

Service items

  • EasyCard services information
  • Sale of EasyCard and add-value service
  • EasyCard refund
  • Noticed ticket redeem
  • Complaints and suggestions/other services

Service hours

  • Monday-Friday: 09:00~18:00 (Closed on weekends and national holidays)

Service station

6F., No.3-1, Park St., Nangang Dist., Taipei City 115, Taiwan
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24-hour customer service hotline

412-8880 (add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts)

E-mail address

service@easycard.com.tw
Please fill in the contact form
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EasyCard Service Center, Taipei City Hall Bus Station

Service items

  • EasyCard services information
  • Sale of EasyCard and add-value service
  • EasyCard refund
  • Noticed ticket redeem

Service hours

  • Monday-Friday: 12:00~20:00
  • Weekends and national holidays: 10:00~17:00

Service station

Taipei City Hall Bus Station 1F ( near Exit 2 of Taipei City Hall MRT)
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EasyCard Service Center, Keelung (Service Provided by Kuo-Kuang Bus, authorized by Easycard Corp.)

Service items

  • EasyCard services information
  • Sale of EasyCard and add-value service
  • EasyCard refund
  • Noticed ticket redeem
  • Co-branded card refund (call Customer Service: 412-8880, add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts or contact issuing bank)

Service hours

  • Monday-Sunday: 06:30~22:00
  • (refer as the business time of Kuo-Kuang Motor Transportation Company Ltd.)

Service station

No.3 Gungxi St., Renai Dist., Keelung City 200, Taiwan
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EasyCard Service Counter,Taichung(Service Provided by TC-bus, authorized by EasyCard Corp.)

Service items

  • EasyCard services information
  • Sale of EasyCard and add-value service
  • EasyCard refund
  • Noticed ticket redeem
  • Co-branded card refund (call Customer Service: 412-8880, add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts or contact issuing bank)

Service hours

  • Monday- Friday :08:30~17:30 (Closed on weekends and national holidays)

Service station

2F., No.25, Sec. 2, Sanmin Rd., Central Dist., Taichung City 400, Taiwan
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EasyCard Service Counter,Kaohsiung HSR Zuoying station (Service Provided by Pingtung Bus, authorized by EasyCard Corp.)

Service items

  • EasyCard services information
  • Sale of EasyCard and add-value service
  • EasyCard refund
  • Noticed ticket redeem
  • Co-branded card refund (call Customer Service: 412-8880, add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts or contact issuing bank)

Service hours

  • Monday- Saturday :8:30~18:30 (refer as the business time of Pingtung Bus)

Service station

HSR Zuoying station Exit 2
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EasyCard Service Counter,Kaohsiung International Airport (Service Provided by Pingtung Bus, authorized by EasyCard Corp.)

Service items

  • EasyCard services information
  • Sale of EasyCard and add-value service
  • EasyCard refund
  • Noticed ticket redeem
  • Co-branded card refund (call Customer Service: 412-8880, add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts or contact issuing bank)

Service hours

  • Monday- Saturday :9:30~19:30 (refer as the business time of Pingtung Bus)

Service station

Kaohsiung International Airport immigration hall ( located next to Exit 5)
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EasyCard Service Counter, Pingtung Hengchun(Service Provided by Pingtung Bus, authorized by EasyCard Corp.)

Service items

  • EasyCard services information
  • Sale of EasyCard and add-value service
  • EasyCard refund
  • Noticed ticket redeem
  • Co-branded card refund (call Customer Service: 412-8880, add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts or contact issuing bank)

Service hours

  • Monday-Sunday: 06:00~19:00
  • (refer as the business time of Pingtung Bus)

Service station

No.30, Zhongzheng Rd.,Hengchun Township, Pingtung County 946, Taiwan
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Service Provided by Kuo-Kuang Bus, authorized by EasyCard Corp.

Service items

  • EasyCard add-value service
  • EasyCard refund
  • Noticed ticket redeem
  • Co-branded card refund (call Customer Service: 412-8880, add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts or contact issuing bank)

Service hours

  • Monday- Sunday :8:00~22:00 (refer as the business time of Kuo-Kuang Bus)

Service station

Most counties and cities have service stations

Check out the list of service bases
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Taipei Metro

Service items

  • Sale of EasyCard and add-value service
  • EasyCard refund
  • Noticed ticket redeem
  • Co-branded card refund (call Customer Service: 412-8880 add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts or contact issuing bank)

Service hours

  • refer as the business time of Taipei Metro

Service station

Taipei Metro Station
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Taoyuan Metro

Service items

  • Sale of EasyCard(Adult)
  • Add-value service
  • EasyCard refund
  • Co-branded card refund (call Customer Service: 412-8880 add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts or contact issuing bank)

Service hours

  • refer as the business time of Taoyuan Metro

Service station

Taoyuan Metro Station
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Kaohsiung Metro

Service items

  • Sale of EasyCard(Adult、Student)
  • Add-value service
  • Co-branded card refund (call Customer Service: 412-8880 add prefix 02 if calling from a mobile phone or from Kinmen or Matsu districts or contact issuing bank)

Service hours

  • refer as the business time of Kaohsiung Metro

Service station

Kaohsiung Metro Station
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